This website ("the site") is operated by Medical Administrative Services Pty Ltd ABN 96 631 570 227 trading as Medconsultants ("we", "us"). This document describes our policy about our management of personal information.

We take personal information privacy seriously, and we comply with our obligations under applicable information privacy legislation.

This version of our privacy policy is dated 15 January 2024. We may update this policy from time to time. Amendments to this policy take effect when the updated policy is published on the site.

You should review this page from time to time to see whether there have been any updates.


We collect personal information about you from our clients and from you (the examinee) during the course of providing medical assessment services. In particular, examinees may need to provide us with certain health information about themselves for the purpose of provision of assessment services by us. We may also collect more general personal information, such as contact information from our clients, examinees, suppliers and business partners in the course of communicating with and transacting with them.

We may collect technical information arising from use of the site, including the internet addresses of site users, and the content of so called cookies, which provide us with technical details about use of the site.

We hold and use personal information we collect for the purpose of operating our business and providing our services. We also use the information we collect for the purpose of communicating and transacting with our clients, examinees, suppliers and contacts. We may from time to time provide news and information about products and services which we believe may be of interest to clients and other contacts. We may also use personal information we collect to investigate complaints, and in order to comply with our legal and regulatory obligations.

We treat any health information collected by us (for example, from clients or examinees in the course of providing assessment services) with particular care. We do not collect health information unless it is relevant to the provision of our services. We do not use any health information collected by us other than for providing services relating to the individual examinee concerned, and reporting on that assessment to the relevant client.


The information is needed to undertake the assessment. The assessment will include the preparation of a report which will be provided to the client (the requesting party). If the personal information is not provided, the assessment will not take place or will be incomplete, and this may have adverse consequences for the examinee.


We may disclose your personal information:

  • to the organisation who referred you to our services (ie your employer or insurer);
  • to medical practitioners and/or allied health professionals engaged by us to provide services;
  • to your treating healthcare providers;
  • to our related bodies corporate;
  • to persons or organisations to assist us in carrying out our function and activities (ie IT
    support providers and professional advisors); and
  • where required or authorised by law.

We do not disclose personal information collected in assessments to any overseas recipients.


We use appropriate tools and procedures to protect the confidentiality of the personal information we collect. While we believe the risk of unauthorised disclosure is very low, this policy provides an explanation of our policy and is not a contract or guarantee.

We do not publish, trade or sell personal information. We may provide information to law enforcement agencies or other regulators if lawfully requested by them, or if we believe unlawful activity has taken place. We may provide information we hold in response to a subpoena or warrant requiring us to disclose that information.

Your personal information is stored in a manner that reasonably protects it from misuse and loss from unauthorised access, modification or disclosure.

When your personal information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your personal information. However, most of the personal information is or will be stored in client files which will be kept by us for a minimum of seven (7) years.


We do not collect, use or disclose personal information for direct marketing purposes (either to market our products and services or any other party's products and services).


We can be contacted by email on the address below to request access to or correction of personal information held by us. In accordance with applicable legislation, there may be a fee for our work effort in providing access to any detailed personal information we hold in our internal records.

Enquiries about our management of personal information, complaints about a breach of any Australian Privacy Principles, or feedback about our privacy policy or our management of personal information should be directed initially to Privacy enquiries and complaints will be considered by an appropriate officer within our organisation, and we will respond to enquiries and deal with any complaints promptly and fairly, in accordance with our legal obligations.